Q: How long will it take for my order to arrive?
A: We understand how important timely delivery is. Below is our standard shipping timeline:
- Order Cut-Off Time: 6:00 PM (EST)
- Order Processing Time: 5 business day
- Delivery Time: 10–15 business days
Q: Where do you ship?
A: We currently ship to all 48 contiguous U.S. states. Due to shipping carrier restrictions, we are unable to deliver to the following locations:
- Hawaii
- Alaska
- Guam
- Puerto Rico
- U.S. Virgin Islands
- P.O. Boxes
- APO, FPO, and DPO addresses
Q: Do I have to pay for shipping?
A: No. We offer free standard shipping on all orders, delivered via FedEx. There are no additional shipping fees—your order is delivered straight to your door at no extra cost.
Q: Will I receive an order confirmation number?
A: Yes. Once your order is placed, you will receive an email containing your order number and purchase details. If you do not receive a confirmation email within 24–48 hours, please contact us and we’ll be happy to assist.
Q: Who should I contact if I have an issue with my order?
A: Your satisfaction is our priority. If you have any questions or concerns about your order, please contact our Customer Support Team:
📧 Email: care@jochiga.com
🕒 Hours: Monday–Sunday | 10:00 AM – 6:00 PM (EST)
Q: What payment methods do you accept?
A: We accept a variety of secure payment options, including:
- Visa
- MasterCard
- American Express
- Discover
- JCB
- Diners Club
- Apple Pay
- PayPal
Q: Is it safe to check out on your website?
A: Absolutely. All transactions on our website are secure and encrypted using the latest security technology, ensuring your personal and payment information is fully protected.
We hope our FAQ section has answered all of your questions. Please don’t hesitate to contact us if you need further help or have any questions.
Email: care@jochiga.com
WhatsApp: +92 3320234016
Mon – Sun | 10:00 to 18:00 (EST)