Exchange/Return and Refund Policy

Returns

• You can return your purchase within 10 to 15 days of delivery.
• Items must be in original condition with all tags attached.
• Returns are accepted for exchange or refund.

Exchanges

• You can exchange your purchase for a different size or style within 10 to 15 days of delivery.
• Items must be in original condition with all tags attached.
• Exchange requests are subject to availability of the desired item.

Refunds

• Refunds are processed within 3 to 4 Days after receiving returned items.
• Refunds will be issued in the original payment method.
• You are responsible for return shipping costs, unless the item is defective or incorrect.

Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us and we will provide a replacement or refund.
• Return shipping costs for defective or incorrect items are covered by us.

Return Shipping

• You are responsible for return shipping costs, unless otherwise specified.
• We recommend using a trackable shipping method.

Condition of Returned Items

• Returned items must be in original condition with all tags attached.
• Items that are worn, damaged, or altered may not be eligible for return or exchange.

Non-Returnable Items

Certain items, such as sale or discontinued items, may not be eligible for return or exchange.

Contact Us

For return or exchange requests, please contact us at sales@jochiga.com. We will provide instructions on how to proceed.

Changes to Policy

• We reserve the right to update this Exchange/Return and Refund Policy without notice.
• Changes are effective immediately upon posting.