At JOCHIGA, we are committed to delivering every order quickly, efficiently, and reliably. Below is everything you need to know about our shipping process and what to expect after placing an order.
Order Processing & Delivery Timeline
- Processing Time: 5 business days
- Estimated Delivery Time: 7–9 business days
- Free Shipping Delivery Time: 10–15 business days
Once your order is placed, our team begins processing it promptly to ensure timely shipment.
Order Confirmation & Tracking
After placing your order, you will receive a confirmation email containing your order number and purchase details.
When your order ships, we will send you another email with your tracking number and a link to track your shipment. A final notification will be sent once the package has been delivered.
Shipping Carrier & Costs
We partner with FedEx to ensure your items arrive safely and on time.
All orders include free standard shipping.
Shipping Locations
At this time, we ship only within the continental United States. Due to carrier limitations, we are unable to ship to the following locations:
- Hawaii
- Alaska
- Guam
- Puerto Rico
- U.S. Virgin Islands
- P.O. Boxes
- APO, FPO, and DPO addresses
Lost or Missing Packages
If your tracking information shows that your order has been marked as delivered but you have not received it, please try the following:
- Verify that the shipping address provided is correct
- Check all possible delivery locations around your residence
- Ask household members or neighbors if they received the package
- Contact FedEx directly using your tracking number
If the package is officially confirmed as lost, please contact us immediately. We will be happy to offer a replacement shipment or a full refund, based on your preference.
Get In Touch
Email: care@jochiga.com
WhatsApp: +92 3320234016
Mon – Sun | 10:00 to 18:00 (EST)